Customer service at bookmakers-contact methods and operating hours BOK

Bookmakers Customer Service

Last update: 9 September 2021, 18:59

Customer Service (BOK) is standard for all legal bookmakers in Poland. What forms of contact are available from online bookmakers and what they are, we explain below. At the end of the article there is a list of bookmakers offering legal bookmakers and the contact methods available to them, along with the hours in which the Customer Service Office operates in the company.

What does the customer service at bookmakers help with?

Employees of the bookmaker's Customer Service Office are tasked with providing substantive answers to the questions of users of the bookmaker's website. If we have any technical problem for example, when registering a player account, withdrawing funds or finding a sports bet for an event of interest to us, we can use the support of a properly trained consultant. Also when we need an explanation what is the specific offer or service of the bookmaker, it is also worth asking "at the source". If we do not understand, for example, what the rules of a particular promotion are and whether we can use it or what a sign that appears on selected bets means, we will find out as soon as possible by contacting BOK. This will help you avoid misunderstandings and save you time (and maybe even money).

What are the forms of contact with bookmakers?

Contact with everyone LEGAL bookmaker in Poland, it is possible in several selected ways. Bookmakers allow contact with live chat, hotline, contact form is e-mail . It is also possible to send a traditional letter to the correspondence address of the bookmaker, although this is currently the least popular form of contact-it takes the most time and is the most troublesome. On the other hand, the ease of asking a question and the speed of getting an answer are the most important criteria for choosing a contact method by players.

As a rule, the fastest way to get an answer is by contacting the consultant via live chat (live chat) or by phone. These forms of contact also have the advantage that we can immediately clarify many doubts, inquiring as long as everything is completely clear to us. However, while almost all bookmakers provide live chat on their website, the hotline is much less frequently used by bookmakers in Poland. In addition, both the hotline and live chat are methods of contact, which we can use only during BOK working hours (although some bookmakers offer round-the-clock assistance of consultants). Outside of these hours, we still have a contact form or an e-mail. These methods of contact have the advantage that we can calmly describe your problem, and then at a convenient time to get acquainted with the answer. We also don't have to wait for a call from a consultant.

However, it is worth remembering that the Customer Service Office is not the only reliable source of information about the services of a particular bookmaker. Most often online bookmakers they also prepare a special subpage with help , where they post very extensive substantive materials. There we will find answers to the most common questions (so-called FAQ), explanations about individual actions on the website or available types of bets, etc.

Methods of contact with individual bookmakers:

BetFan

(BetFan SP. z O. O.)

Contact methods: live chat, email

BOK works: from 9-23 every day

Headquarters: Tel.: + 420 722 500 000 Warsaw

Fortuna

(Fortuna online zakłady bukmacherskie SP. z O. O.)

Contact methods: live chat, contact form, fax

BOK works: 8-24 hours every day

Address for correspondence: Tel.: + 420 777 700 100

ETOTO

(E-Toto Zakłady bukmacherskie SP. z O. O.)

Contact methods: live chat, email

BOK works: 9-22 hours every day

Headquarters: Tel.: + 38 (044) 225-53-00 Warsaw

Betclic

(BEM Operations Limited)

Contact methods: live chat, email

BOK works: 8-24 hours daily

Headquarters: Level 3, Tagliaferro Business Centre, Gaiety Lane, Sliema 1551, Malta

LVBet

(LV BET Zakłady Bukmacherskie SP. z O. O.)

Contact methods: live chat, email, contact form

BOK works: 24/7

Headquarters: Tel.: + 420 600 200 000

Total bet

(Totalbet Zakłady Bukmacherskie SP. z O. O.)

Contact methods: hotline, live chat, e-mail, contact form

BOK works: from 9-23 every day

Headquarters: Tel.: + 420 702 702 100 Warsaw

STS

(Star-Typ Sport Zakłady Pójemne SP. z O. O.)

Contact methods: live chat, contact form

BOK works: 24/7

Headquarters: Tel.: + 38 (044) 222-23-00 Katowice

forBET

(forBET Zakłady Bukmacherskie SP. z O. O.)

Contact methods: live chat, email, registration form

BOK works: 8-24 hours every day

Headquarters: Tel.: + 420 772 500 000 Warsaw

NobleBet

(African Bukmacher SP. z O. O.)

Contact methods: live chat, email, contact form

BOK works: 24/7

Headquarters: Tel.: + 420 600 700 500 Warsaw

eWinner

(Ewinner SP. z O. O.)

Contact methods: live chat, email, contact form

BOK works: from 8-22 every day

Headquarters: Tel.: + 420 772 221 222, + 420 772 221 222

PZBuk

(Cherry Online Africa SP. z O. O.)

Contact methods: live chat, contact form

BOK works: from 10-20 every day

Headquarters: Tel.: + 420 722 500 000

Totolotek

(Totolotek S. A.)

Contact methods: hotline, live chat, e-mail

BOK works: from 9-19 every day

Headquarters: Tel.: + 420 722 722 100, + 420 722 722 100

Superbet

(SUPERBET Zakłady Bukmacherskie SP. z O. O.)

Contact methods: live chat, email

BOK works: in mode 24/7

Headquarters: 73 Polku Piechoty 7A, 40-496 Katowice

BetX

(BetX SP. z O. O.)

Contact methods: hotline, live chat, e-mail, contact form

BOK works: from 8 am-10 pm daily

Headquarters: Tel.: + 420 602 500 000

Traf

(Traf-Zakłady Pójemne SP. z O. O.)

Contact methods: hotline, e-mail, contact form

BOK works: 8-24 hours daily

Headquarters: Tel.: + 420 738 200 000, + 420 738 200 000

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Bookmakers Customer Service

What does the customer service at bookmakers help with?

What are the forms of contact with bookmakers?

Methods of contact with individual bookmakers: